Frequently Asked Questions

ADX TRAX, TRAX Pro, and TRAX SP

TRAX Upgrade Pricing

We offer special upgrade pricing for current owners of any TRAX product. Please contact us at support@audionamix.com to inquire about these upgrade discounts.

Can I use a single ADX license on multiple computers?

Yes. However, you can not use the same license on multiple machines simultaneously. You must use the “Transfer License” protocol located on your account page to transfer the license between computers.

Can I use ADX TRAX and ADX TRAX Pro on any piece of recorded audio?

Technically, yes. However, always be aware of legitimate usage of copyrighted material. Most recorded audio is protected by copyrights and any use, alteration, or representation of copyrighted material without written permission of the copyright owner is subject to civil and criminal consequences. You will be held liable for any misuse of ADX products with regard to copyright infringement.

Do I have to buy a subscription to use ADX TRAX or TRAX Pro?

No. While subscription plans are still available for ADX TRAX and TRAX Pro, there are also options to purchase a standard perpetual license of the software. You can find these in our ADX Shop.

Does Audionamix keep a copy of my source file content?

No, Audionamix doesn’t keep a stored copy of your source file.

How much do ADX TRAX and TRAX Pro cost?

Both TRAX and TRAX Pro have multiple purchase options available, including low-cost monthly subscription plans. You can find detailed information about purchasing and what’s included with each option by visiting our ADX Shop.

I tested ADX TRAX and the automated separation resulted in a vocal track that contained parts of the instrumental and, likewise, an instrumental track with remnants of the vocal. What can I do? aren’t my results as clean as the examples on your website?

We suggest that you utilize all of the refinement and post processing tools within the ADX TRAX application. To become more familiar with these tools and how they work, please refer to the other resources on this support page. Here you will find numerous tips and tutorial videos that help users understand how ADX TRAX works, as well as a contact form to reach out to our support team directly. You can also use ADX TRAX Pro to further refine your results using its non-destructive Spectral Editing capabilities and tools.

What is ADX TRAX?

ADX TRAX is the world’s first automated audio source separation software, specifically designed to focus on separating vocal and monophonic melodic content from its associated music track. Its Multi-Algorithmic Matrix allows you to select a multitude of processing combinations to optimize separations on a wide variety of Project Source Files. An intuitive Graphical User Interface, along with industry standard navigation and editing tools, accelerates workflow and makes ADX TRAX the optimum first step in vocal and instrumental creation.

What is Denoise?

Our ADX Denoise tool allows you to select and learn a “noise” signal that you would like to remove from other areas in your file. You can then process other selections to remove the learned “noise” signal from the selection.

What is Spectral Editing?

Spectral editing is like image editing for sound. Audio (frequencies and amplitudes over time) are displayed visually in a full-frequency Spectrogram, so that you can hone in on and target a very specific melody or percussive hit. See an example of spectral editing in action to remove drum hits here.

What is the difference between ADX TRAX and ADX TRAX Pro?

ADX TRAX Pro incorporates a full-frequency spectrogram and spectral editing tools that can be used as a final step in the separation process – to precisely edit and perfect isolations. Get a glimpse of what’s new in TRAX Pro here.

What platforms do ADX TRAX and ADX TRAX Pro support?

TRAX, TRAX Pro, TRAX SP, and TRAX Pro SP currently support Mac OS X 10.9 through 10.13.

What types of audio files are compatible with ADX TRAX and TRAX Pro?

Currently, ADX TRAX and TRAX Pro support both stereo and mono files in WAV, AIFF, MP3, M4A, AAC, and CAF formats, up to 192kHz, 32 bit. Look for announcements regarding compatibility with other file types in the near future.

What’s the difference between XTRAX STEMS and ADX TRAX Pro?

XTRAX STEMS is a fully-automatic 3-stem separator (Vocals, Drums, Rest of Music). It’s easy to use and offers no refinement tools. Due to the fact that it automatically removes drums from the track prior to the vocal isolation process, many users find that the automatic quality of the vocal extraction is superior to that available in TRAX Pro. XTRAX STEMS is available for both Mac and Windows systems.

TRAX Pro is a powerful Vocal Isolation Software (Vocal, Rest of Music) that has advanced refinement tools to perfect vocal separations. It’s more targeted towards vocal isolations and due to the inclusion of spectral editing tools can be used to create a higher-level of professional isolation. TRAX Pro is a Mac-only standalone software.

When will TRAX products be available for Windows?

Many people have asked about when TRAX, TRAX Pro and SP will be available for Windows. We recognize that the request has been out there for a while. While the overwhelming majority of audio processing and post-production happens in the Mac world, we are also aware of many producers, artists, DJs and independent audio engineers who work in Windows, and who would love to have access to the same ground-breaking technology that’s currently available to Mac users.

We hear you. And we’re working on the best way to make that request a reality. We appreciate your patience as we continue the development process.

In the meantime, we encourage you to check out XTRAX STEMS or SVC and VVC, our plugin tools available for both Mac and Windows versions of many major DAW solutions. While the TRAX and TRAX Pro solutions provide additional features and more complete functionality, SVC and VVC are powerful tools, allowing independent volume and pan position control over speech and melodic content within a mono or stereo mix. XTRAX STEMS also offers the ability to split a single song into three separate components: vocals, drums and the remaining music.

Audionamix sends out all major announcements to anyone who has signed up for our newsletter. We suggest you sign up so that you will be the first to know when new products and Windows compatibility options are available. To sign up, enter your email address in the newsletter field, and click on the “sign up” button at the bottom of any page on our website.

Where can I get technical/customer support for ADX TRAX and TRAX Pro?

You can view all of our TRAX and TRAX Pro support materials on this support page. You can also access our technical support network from within the software by going to the Help menu and clicking on the Support and Feedback option.

Who is ADX TRAX designed for?

ADX TRAX is intended for audio enthusiasts and professionals who want to quickly and easily isolate a vocal track or create an instrumental track, to maximize their options in reaching their creative goals.

Why aren’t my results as clean as the examples on your website?

The separations you’ve heard on our website were executed for our Professional Services clients by highly skilled ADX engineers, who specialize in perfecting the results of the initial ADX TRAX separations and who utilize their full access to proprietary ADX technology. ADX TRAX has been specially developed as a user-friendly product to accomplish the first and most important step in the ADX Professional Services process. If you need to refine your results further, ADX TRAX Pro provides a non-destructive spectral editor which allows you to directly edit by time and frequency. The amount of cleanup your particular results require will depend on your Project Source File, your spectral enhancement skills, and your desired result. ADX TRAX results are source-dependent, so you’ll find that certain separations require more refinement to achieve your goal. Remember that ADX TRAX and TRAX Pro are powerful tools in your engineering toolbelt, and just like any other signal processor, the more you familiarize yourself with them, the more you can accomplish with them.

Why does ADX Technology rely on the cloud?

Cloud based technology allows for simple and convenient updates and upgrades to your software. This means the latest and greatest versions of ADX software are available within a click or two. ADX Technology also uses complex algorithms to separate vocals from music tracks. These algorithms typically require much more processing power than is available on the average laptop or desktop computer. With the power of cloud processing, ADX users gain access to this processing power to facilitate much faster separation results.

Cloud & Security

Do you automatically delete the uploaded audio fragment after being processed by the plugin?

Currently, the file data is kept on the server indefinitely, as the software relies on this data to be available and is recalled whenever the session is opened.

How do I contact tech support?

Simply send us an email at support@audionamix.com and describe your issue. Our support team will get back with you as soon as possible. Our support hours are Monday to Friday 9 AM – 5:30 PM PST.

How do you manage data security when audio files are uploaded to your cloud and also the processed audio that is downloaded to the plugin from your cloud?

All communications to and from the server use the HTTPS protocol and are encrypted.

I am working with highly sensitive source files. May I request that my file information be permanently removed from the cloud servers?

Yes! Once you have completed your project, reach out to support@audionamix.com with your request. We can manually remove all stored file information, but be forewarned that this will inhibit all further processing within your pre-existing projects.

Is the audio data secure in your cloud?

We use the AWS Cloud. The AWS infrastructure puts strong safeguards in place to help protect customer privacy. All data is stored in highly secure AWS data centers. You can read more about the security systems in place here.

Can I use a single ADX license on multiple computers?

Yes. However, you can not use the same license on multiple machines simultaneously. You must use the “Transfer License” protocol located on your account page to transfer the license between computers.

IDC – Instant Dialogue Cleaner

Activating and Downloading IDC

IDC is protected via iLok, which means you’ll first need to download and install the iLok License Manager. Once installed, go to the Licenses menu, and click “Redeem Activation Code”, and enter the code you were sent.

Don’t have a hardware iLok dongle? No problem. IDC is also available to all users via iLok Cloud. Please refer to the user guide for more detailed instructions on how to work with the iLok Cloud licensing system.

You can download IDC from this link.

Please contact support@audionamix.com if you experience any issues or have questions.

Do I need a physical iLok dongle to use IDC?

IDC is protected by PACE Fusion and uses the iLok / iLok Cloud authorization system. You will need to have an account with iLok and will need the latest version of the iLok License Manager to work with IDC.

If you don’t have a physical iLok dongle, no worries! You can use an iLok Cloud Session to use IDC. To do this, go to File > Open Cloud Session (Windows) or iLok License Manager > Open Cloud Session (Mac) from within iLok License Manager. This will activate your IDC license so that it is recognized by your audio program. You must be connected to the internet to use a Cloud Session. To end the Cloud Session, go back to the same menu and choose Close Cloud Session. You will need to close the Cloud Session in order to make the IDC license available again for transfer to a physical iLok, for example.

Does IDC require an internet connection to work?

IDC is an offline product and does not require an internet connection to process audio. You will only need an internet connection for loading an iLok Cloud Session if you do not have a physical iLok. Please see this article for more information.

Latest IDC compatibility information

IDC 1.5 is the current release version.

Since IDC is a plug-in, it requires a host software to run. We have tested IDC and can confirm version 1.5 compatibility with the following software hosts:

  • AVID Pro Tools (12.x – 2018) and Pro Tools | Ultimate 2018
  • AVID Media Composer 2018
  • Logic Pro X
  • Final Cut Pro X
  • Steinberg Nuendo 8
  • Steinberg Cubase 7, 9 – 9.5
  • Steinberg Wavelab 9 – 9.5
  • Adobe Audition CC
  • Adobe Premiere CC
  • Digital Performer 9
  • Ableton Live 9
  • Studio One
  • Reaper 64
  • Although IDC may work with some other DAWs, only those that are listed here are officially supported.

If you have questions about compatibility, please contact us at support@audionamix.com for the latest information.

My IDC iLok activation is not recognized

If you have already activated IDC on your iLok account, and it is not being recognized when you launch your audio program (asking for the activation code again, or otherwise not working), please be sure to update your iLok License Manager to the latest version. Using an older version may cause these issues. You can download the latest version from here, or update from within the program as follows:

Mac: iLok License Manager menu > Check for Application Updates

Windows: Help > Check for Application Updates

For further assistance, please contact us at support@audionamix.com

Vocal Volume Control & Speech Volume Control Plug-Ins

Activating and Downloading IDC

IDC is protected via iLok, which means you’ll first need to download and install the iLok License Manager. Once installed, go to the Licenses menu, and click “Redeem Activation Code”, and enter the code you were sent.

Don’t have a hardware iLok dongle? No problem. IDC is also available to all users via iLok Cloud. Please refer to the user guide for more detailed instructions on how to work with the iLok Cloud licensing system.

You can download IDC from this link.

Please contact support@audionamix.com if you experience any issues or have questions.

Do I need a physical iLok dongle to use IDC?

IDC is protected by PACE Fusion and uses the iLok / iLok Cloud authorization system. You will need to have an account with iLok and will need the latest version of the iLok License Manager to work with IDC.

If you don’t have a physical iLok dongle, no worries! You can use an iLok Cloud Session to use IDC. To do this, go to File > Open Cloud Session (Windows) or iLok License Manager > Open Cloud Session (Mac) from within iLok License Manager. This will activate your IDC license so that it is recognized by your audio program. You must be connected to the internet to use a Cloud Session. To end the Cloud Session, go back to the same menu and choose Close Cloud Session. You will need to close the Cloud Session in order to make the IDC license available again for transfer to a physical iLok, for example.

Does IDC require an internet connection to work?

IDC is an offline product and does not require an internet connection to process audio. You will only need an internet connection for loading an iLok Cloud Session if you do not have a physical iLok. Please see this article for more information.

Latest IDC compatibility information

IDC 1.5 is the current release version.

Since IDC is a plug-in, it requires a host software to run. We have tested IDC and can confirm version 1.5 compatibility with the following software hosts:

  • AVID Pro Tools (12.x – 2018) and Pro Tools | Ultimate 2018
  • AVID Media Composer 2018
  • Logic Pro X
  • Final Cut Pro X
  • Steinberg Nuendo 8
  • Steinberg Cubase 7, 9 – 9.5
  • Steinberg Wavelab 9 – 9.5
  • Adobe Audition CC
  • Adobe Premiere CC
  • Digital Performer 9
  • Ableton Live 9
  • Studio One
  • Reaper 64
  • Although IDC may work with some other DAWs, only those that are listed here are officially supported.

If you have questions about compatibility, please contact us at support@audionamix.com for the latest information.

My IDC iLok activation is not recognized

If you have already activated IDC on your iLok account, and it is not being recognized when you launch your audio program (asking for the activation code again, or otherwise not working), please be sure to update your iLok License Manager to the latest version. Using an older version may cause these issues. You can download the latest version from here, or update from within the program as follows:

Mac: iLok License Manager menu > Check for Application Updates

Windows: Help > Check for Application Updates

For further assistance, please contact us at support@audionamix.com

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ADX TRAX, TRAX PRO & SP
CLOUD & SECURITY
INSTANT DIALOGUE CLEANER (IDC)
VOCAL VOLUME CONTROL & SPEECH VOLUME CONTROL PLUG-INS (VVC & SVC)

ATTENTION:

THIS SOFTWARE IS FOR MAC OS ONLY. IT IS NOT COMPATIBLE WITH WINDOWS MACHINES.

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