Frequently Asked Questions Search FAQ by Keyword Search XTRAX STEMS I just purchased a subscription to XTRAX STEMS. Where do I download the software? Is there a trial for XTRAX STEMS? Can I upgrade to the new XTRAX STEMS if I own an older version? How does XTRAX STEMS separate music into stems? Do I need an Internet connection to use XTRAX STEMS? Which audio file formats are compatible with XTRAX STEMS? How do I get better results from my separations? Does XTRAX STEMS work with all operating systems? How long does it take to run a separation? Can I use XTRAX STEMS on multiple computers? How many times can I switch computers? Can I process multiple songs at the same time? What is the difference between the five separation options? Why does XTRAX STEMS use cloud processing? Which account do I use to log in to XTRAX STEMS? How do I contact support? Show all articles ( 8 ) Collapse Articles IDC - Instant Dialogue Cleaner How do I install and activate IDC? What is the latest IDC compatibility information? Do I need a physical iLok dongle to use IDC? Does IDC require an internet connection to work? Why is my IDC iLok activation is not recognized? Account & Billing What methods of payment does Audionamix accept? Does my subscription auto-renew? I just signed up for trial of XTRAX STEMS. When will my account get charged? How do I cancel my subscription? How can I get help resolving a billing issue? Does Audionamix offer discounts for educational organizations? Legacy Products Is my legacy product still being developed? My legacy product no longer works properly on my updated system. Now what? I own a legacy product that requires an API Key. Where do I find my API Key now?